Buyer Beware when Hiring a Social Marketing Behaviour Change Consultant

One of my specialties as a marketing strategist is social marketing for attitude and behaviour change. I recently wrote a blog Mistakes to Avoid in Social Marketing (Behaviour Change)

In the blog, I discuss the many mistakes I see organizations make when trying to develop and/or implement a social marketing behaviour change strategy. As a managing partner and senior consultant at the Centre of Excellence for Public Sector Marketing I keep seeing organizations make the same mistakes repeatedly.

One of the top mistakes I have noted in my many years in the business is most social marketing initiatives seem to be run by individuals that have no background or training in either marketing or social marketing for behaviour change.  Many come from the field of communications, public relations or in some cases advertising which may explain why many campaigns are heavy on communications but lack basic marketing principles and techniques in getting audiences to change their behaviour. Many of the campaigns we see tend to be social communications, public education/public awareness or advertising campaigns but few are really social marketing.

I recently saw an article titled How to tell if an agency really does behavior change.

In her article, Sara Isaac talks about the fact that she spends a lot of time explaining what she does. She claims that outside of certain public health circles, few people had heard of the concept of using marketing to “sell” beneficial behaviors. Now, she points out social marketing — a.k.a. behavior change marketing — seems to be the “flavour of the day”. and lots of communications agencies these days are using the behavior change label to sell themselves.

 

Many of these communications, marketing, advertising, and creative agencies have little or any background in developing or implementing behaviour changing campaigns, so it is “buyer beware”.

To assist government and non-profit organizations looking for a company to help them with their behaviour change interventions she has written an article on how to tell if the company you are hiring to do a behaviour change intervention “is the real deal”.

Here are the 4 clues she offers as a way to know if you are hiring the right consultant.:

1. Does your agency talk about research? Ms. Isaac points out that research is essential to every behavior change intervention. Without it you are shooting in the dark, and risk wasting your money or worse. Research is expensive, and there isn’t always budget for every project to do extensive environmental scans or formative research. But there are affordable workarounds.

As I point out in my blog, one of our major frustrations at our Centre is that many organizations running social marketing campaigns do not do audience research, and when it is done, it is not done well. I cannot tell you how many times we are told by organizations that they cannot afford to do proper research but meanwhile spend tens of thousands on implementing tactics.

Social Marketers conduct research to determine current behaviors, identify target audiences, identify barriers and motivations, test concepts and messages, and set baselines for evaluation.

Marketers don’t assume they know how their audience thinks and feels. They do not simply follow their instincts or let their own ideas about what the audience wants drive their programs. Social marketing requires an investment of both financial and human resources. Organizations cannot afford to try out different marketing options blindly; If their campaigns head in the wrong direction, they will have wasted their money

2. Do they talk about the target audience? Her second clue is when your marketing campaign includes “everybody” you are guaranteed to influence nobody to change their behavior. And it’s best to do more than simple demographic segmentation (gender, age, ethnicity) whenever possible.

Segmentation is the key to effective social marketing but many campaigns are not targeted and focused. Very few agencies are familiar with the techniques (e.g. TARPARE) to use to develop segmentation strategies for behaviour change interventions

Most campaigns use demographics and geographic segmentation but with social marketing you are dealing with behaviour change and very few campaigns use psychographic segmentation to develop campaigns.

3. Does your agency focus on concrete behaviors and measurable goals? She points out that the more concrete and simple you can make a behavior, the more likely it is that your target audience will at least sample the behavior (the first step to deeper engagement).

My experience in social marketing is you need to break down big changes into bite-sized chunks for people. Start with baby steps: specific actions that people can sustain over time. Early successes lay a foundation for long-term successes.

It’s hard to simply stop a negative habit, so replace it with a positive one instead. It’s far more effective than trying to go “cold turkey.” Willpower is a finite resource: sooner or later it will be depleted. Everyone’s motivation ebbs and flows; what people need more than willpower is easier behaviors.

The problem with an abstract goal or objective is that there is no specific call to action. It’s important to translate goals into simple, actionable steps. It’s been shown that people are more likely to try something new if it’s similar to what they’re already doing. The use of nicotine gum as a substitute for cigarettes is an obvious example.

When seeking to discourage a specific behaviour think about what can be offered in its place. This step looks at the potential impact of the behavior change. Our advice for encouraging behavior change is to work on one behavior at a time then add others on and go with behavior change suggestions with the highest probability of change.

4. When they talk creative, do they also talk strategy? Ms. Isaac points out that she runs a creative shop. “That means we come up with lots of fun, creative ideas. But a good portion of those ideas go right out the window because they aren’t on strategy or don’t pull the levers on the 12 behavioral determinants that drive our work.”

She advises that If your agency starts talking creative execution before you’ve got your strategy pinned down, beware. You might end up spending your money on something that looks very pretty, and might even get a lot of attention, but doesn’t move the needle on the behavior you are trying to address.

I have had the same experience. At our Centre, we see clients spending hundreds of thousands of dollars, not to mention a significant amount of human resources, without a social marketing strategy. Sometimes they will mistake a communications or advertising strategy for a social marketing behaviour change strategy but in many cases there actually is no strategy just a bunch a promotional tactics weaved together and called a strategy.

So as Ms. Isaac points out behaviour change may be the “flavor of the day”, but a poorly designed campaign will do little to make a difference on the issues you care about — and the world needs effective behavior change approaches now more than ever. Whether you are hiring an agency or going it yourself, make sure you do enough research to truly understand the problem, define a clear target audience and concrete target behaviors, and then set behavioral goals as well as a strategy to achieve them.

To learn how to how to use a step-by-step structured approach to prepare a social marketing plan that is actionable, has maximum impact, and leads to successful implementation; come join us for our Intro to Social Marketing Planning for Attitude and Behaviour Change training we run at our Centre for more information check out our training workshops https://cepsm.ca/services/training/. Our Centre conducts a wide variety of marketing and communications training in various formats, including; public workshops; private, tailored workshops (in-house or at our Centre), private coaching and mentoring services.

MARKETING WORKBOOKS FOR PUBLIC SECTOR & NON-PROFIT MARKETERS & COMMUNICATORS

Two workbooks ideal for marketers and communicators working for government departments/agencies, non-profit/volunteer organizations, associations and social enterprises who are responsible for:

  • Marketing programs, products, programs and/or services
  • Social marketing, community outreach and public education programs

1. Social Marketing Planning to Change Attitudes and Behaviours Workbook

This workbook provides users with an end-to-end planning tool that lays the groundwork for a successful social marketing program to change attitudes and behaviours. The content is the result of more than 30 years of direct experience in the social marketing arena.  It will assist public sector, non-profit organizations and associations involved in marketing, communications, public awareness/education and outreach.

To purchase workbook, go to https://cepsm.ca/product/social_marketing_workbook/

Order Now and You’ll receive a PDF download immediately!

Alternatively, you can register on our MARCOM Conference site to attend an upcoming Introduction to Social Marketing Planning for Behaviour Change Workshop where we offer the workbook as part of 1-day interactive workshop

2.  Marketing 101 for Marketers and Non-Marketers Workbook

This workbook provides users with an end-to-end planning tool that lays the groundwork for developing a successful public sector or non-profit marketing program.

It also will provide you with an overview of public sector and non-profit marketing and highlight the importance of market research to support a decision-making framework.

To purchase workbook, go to https://cepsm.ca/product/marketing-101-for-marketers-and-non-marketers-workbook/

Order Now and you will receive a PDF download immediately!

 

 

About jimmintz

Managing Partner, CEPSM Jim Mintz is a veteran marketing professional with many years of experience as a practioner and academic. He is presently Managing Partner at CEPSM and Program Director of the “Professional Certificate in Public Sector and Non-Profit Marketing” at Sprott School ... Specialty Areas: Social Marketing, Integrated Marketing Communications, Public Sector and Non Profit Marketing
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