Category Archives: Rant

Why Can`t Government Communicate Clearly with its Clients?

I just read an article that Revenue Canada’s letters are full of gobbledegook according to an internal report. For example tax notices are so confusing, recipients are often not sure whether they owe money, a study found.

Based on my experience as a former public servant, writing like a bureaucrat takes a lot of practice. As Stephen Wilbers points out, of all the on-the-job writers, the bureaucrat is perhaps the most misunderstood and maligned. Although many people assume that [...]


What is a Canadian? … the embodiment of the human spirit of freedom.

There was a report in the world news that someone in Pakistan had placed an ad in a newspaper with an offer of a reward to anyone who killed a Canadian-any Canadian. Who in God’s name would want to kill a peace-loving people like Canadians kind of boggles my mind but I guess there are a lot of unbalanced people out there.

Any way according to this item I read (which unfortunately does not have a source) an Australian dentist wrote [...]


Government spends more money on survey to give us an inferior product

In 2010 I wrote a blog about the The Senseless Census

Now actually I always felt that the government should rethink the census. Although the info we get from the National Household Survey (NHS) is useful, for marketers and business much of the data comes to us too late. There has to be a way in this modern age of technology to speed up the process.  But what I would have expected the government to do when making changes to [...]


Why the Canadian Government is Stuck in the Mud

In a recent post I pointed out that one of the big questions discussed in the public sector these days is should government be run like a business.  As James Ferabee points out in his article Can Government Services Be Run Like a Business?  There is a whopping difference between the overall mission and mandate of a government service provider and any private business. 

On March 5th, Donald J. Savoie published an op-ed in the Citizen in which [...]